BC Game Responsible Gambling Policy

• If you decide to place a bet, then only use your money for this purpose;
• Borrowing money for gambling often leads to financial problems and spoiling your social bonds;
• You should never take your gambling activity as something that can replace a stable job; 
• It is extremely important to distract from gambling from time to time and enjoy cool-off periods;
• Never neglect careful bankroll management and allocation of time you are ready to spend playing.

In case a gambler thinks or suspects any sign of addiction, it is crucial to stop playing and contact the BC Game support care service. Casino experts know how to help and guide a player through all the next steps.

The BC Game Commitment to Giving a Secure Environment For Its Customers 

As a legally operating casino, BC Game tries to create a convenient and safe environment for all its clients. The platform offers reliable security measures for this purpose. For example, it offers SSL encryption to ensure your sensitive data flows without the slightest chance of being intercepted. SSL encryption also helps to protect the information you receive from the server.

As for Responsible Gambling, BC Game 100% adheres to the AML/KYC policy stated on its site. This helps prevent minors from gambling, money laundering, terrorism sponsorship, and other crimes.

ID verification is one of the crucial parts of the AML/KYC approach. If you want to enjoy BC Game fully, you should provide the casino’s experts with info about yourself, relevant address, and source of income. Only after verification can you cash out winnings, claim refunds, and more.

Providing Assistance

If a player suspects gambling addiction and feels the need for assistance, they can contact the BC Game support care service. After describing your situation, experts can offer you the opportunity to join the self-exclusion with different time frames. They are fully customizable for your convenience. After joining the program, you can not log into already existing accounts or create new ones. 

That is why it is important to cash out money left on your balance before you join the self-exclusion program. If you are not sure about your current condition and need more info, you can pass the self-assessment test. It helps you understand whether you are in the risk zone or not. It is located on the “Responsible Gambling” page. 

Are you looking for extra help? Then, the platform has prepared a list of quick links to popular sources designed to help vulnerable people or those who already have an addiction. To do so, you need to visit the “Responsible Gambling” page and scroll down a little bit. There you can find the following links:

• Gamblers Anonymous International Service Office;
• National Council On Problem Gambling;
• Gamcare.

Keep in mind that support care experts are available 24/7, and you can reach them via different channels.

Customer Support Service

In general, BC Game is a simple and intuitively understandable bookmaker and casino that any user can easily set up. At the same time, there may be problems that occur because of technical problems on your or BC Game’s side. In this case, you have several options on how you can act. First of all, you may search for the solution on your own.

For this purpose, check the “Help Desk” section. It is perfectly structured and contains plenty of data on multiple topics. For example, you can figure out how to deposit using fiat money and crypto, how to sign up via different devices, and more. Simply navigate to the page or use a search bar to type in the keyword related to your problem. If you want to communicate with BC Game experts directly, you may contact them via email ([email protected]). Also, you may do it by just clicking on the live chat button and starting communication. BC Game experts are highly professional and can help you cover any technical or financial issue you stumble upon.